All items including food products (pastes, condiments and sauces), sale items, special orders, seasonal merchandise, gift cards and gift certificates are final and non-returnable. Shipping and handling charges are non-refundable.

Taste5 will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. Please take pictures of any damaged or spoiled products and packaging to include with your claim by e-mail. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.

Taste5 is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

Taste5 cannot assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS).

If you have received damaged or defective merchandise, please email or call Customer Service at +1 888.662.6865 Ext. 3 within 72 hours of receipt. Please retain all packaging for return claims. Refunds for damaged goods can only be credited to the originating credit card.

If you wish for us to re-ship a non-deliverable carrier-returned package, you will be charged USD$10 plus the full cost of Shipping/Handling.

For more information, please contact Customer Service at +1 888.662.6865 Ext. 3